Privacy Policy
CallCatch ("we") respects your privacy and processes personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
What we collect
Details you submit through our contact form (name, business, phone, email, message) and, for customers, call recordings/transcripts handled on their behalf.
Consent and how we use it
By ticking the consent box on our contact form you agree to this. We use your information to respond to your enquiry, deliver and improve the service, and meet legal obligations.
Chats and calls handled for our customers
Where CallCatch answers WhatsApp or website chats (and, with the optional voice add-on, calls) for a business, people are told they are dealing with an AI assistant and that the conversation may be stored or recorded. The business is the responsible party; CallCatch acts as operator.
Sharing & cross-border transfers
We may use third-party processors (e.g. form handling, telephony, AI services) that may store data outside South Africa, subject to POPIA section 72.
Your rights
You may request access, correction or deletion of your information by contacting us through the contact form on our home page . You may also lodge a complaint with the Information Regulator.
Information Officer
Our Information Officer can be reached through the contact form on our home page.